Gracelyn Ashby McDermott, MBA, PMP

Executive Director of Account Management at Kaiser Permanente of the Mid Atlantic States

    Gracelyn A. McDermott, Executive Director of Account Management at Kaiser Permanente of the Mid Atlantic States is an innovative and diverse executive with over 20 years’ experience in Project, Program and Account Management.  In her current role at Kaiser Permanente, she is responsible for retention and growth of commercial accounts for Maryland, District of Columbia and Northern Virginia.  She leads a team of over 30 account management staff; and, is a member of the Mid Atlantic Operating Strategy team – a team that guides the region through development of key strategies and tactics that will ensure Kaiser Permanente is the trusted partner in total health for satisfied members receiving affordable, quality and convenient care and exceptional service. To date, the Mid Atlantic region is that largest region outside of California.

    Her professional career includes operations, sales and information technology leadership in the health care environment.  Prior to joining KP, Ms. McDermott served as Vice President of Accrediting & Client Services at URAC, an independent health care accrediting organization.  In this role, she oversaw all aspects of the accreditation process from applicant preparation and submission through to the independent accreditation decision.

    Ms. McDermott also served as the Director, Specimen Administration for Ameritox, LLC, the nation’s leader in pain medication monitoring, offering laboratory services and practice management tools to help clinicians coordinate and optimize the care of chronic pain patients.  In this capacity, she built a new department within the organization, providing management oversight of over 350 Specimen Processors and 50 Third Party Collection sites.

    Previous responsibilities include oversight of program and account management for The McConnell Group, Inc., a biodefense, biomedical and health science company, providing a comprehensive selection of professional and technical services to the government sector.  She also held a series of roles with progressive program management responsibility, culminating as Vice President of Scientific Services for ICON Development Solutions, a contract research organization. In this role, Ms. McDermott managed a department of about 250 staff comprised of Project Management, Biostatistics, Data Management, SAS Programming, Clinical Operations, Pharmacokinetics, Pharmacodynamics, Modeling and Simulation – all in support of Clinical Trial Management.

    Ms. McDermott holds a M.B.A. from Johns Hopkins University in Baltimore, MD.  She is a certified Project Management Professional (PMP) and a member of the Women Business Leaders Association (WBL).  She currently sits on the Board of Trustees for her undergraduate alma mater, Mount Saint Mary’s University, where she serves as Secretary.  She also sits on the Board of the Maryland Chamber of Commerce.